1. Home
  2. Responsible Gaming
Your Wellbeing Is Our Priority

Responsible Gambling — Your Complete Guide to Safe Entertainment at 399bet

Betting is entertainment, not a livelihood. 399bet believes gaming should always be enjoyable — never stressful. That's why we provide you with all the tools, guidance, and support you need to stay in control.

24/7
Getting Help
Chance
5+
Self-Control
Tools
0
Hidden
Block
Your
Wellbeing is
Our Goal
Safe Environment
Set Your Own Limits
Addiction Prevention
24/7 Support
Minor Protection
Self-Exclusion
Our Commitment

What 399bet Does for Responsible Gaming

We don't just talk about responsibility — we practise it.

Set a Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately from your account settings. Any increase requires a 24-hour waiting period.
Session Time Limit
Decide in advance how long you'll play. Once your set time is up, we'll automatically log you out and encourage you to take a break.
Self-Exclusion
Close your account for a set period — or permanently — whenever you choose. This isn't a sign of weakness; it's a brave and smart decision.
Loss Tracker
Review your betting history and win/loss stats. Transparent data helps you recognize when it's time to stop.
Reality Check Reminder
A pop-up will appear every 30 or 60 minutes showing how long you've been playing and how much you've spent — keeping you informed and aware.
Minor Protection
If you have children at home, enable the PIN Lock on your account. 399bet never allows anyone under 18 to play.
You're in Control

How to Use the Tools That Keep You Safe

Every tool can be easily activated from your account settings.

Set a Deposit Limit
Account Settings → "Responsible Gaming" → "Deposit Limit" — set a daily, weekly, or monthly limit, or all three at once.
Daily৳ 1,000
Weekly৳ 5,000
Monthly৳ 15,000
Cooling-Off Period
Feeling like you need a breather? Activate a cooling-off period for 24 hours, 7 days, or 30 days. During this time, you won't be able to log in.
24 Hours 7 Days 30 Days 6 Months
Permanent Self-Exclusion
If you feel you need to stop entirely, apply for permanent self-exclusion. You won't be able to log in again for 30 days.

A permanent exclusion request cannot be reversed once submitted. Please be certain before you apply.

Spending & Activity Report
View your monthly betting report at any time — total bets, wins, losses, and net balance. Transparency builds awareness.
Direct Counseling Service
If you feel like things are getting out of control, reach out to our trained support team. We're here to help, not to judge.
Family Protection Mode
If you have children or underage family members at home, activate the PIN Lock on your account. Go to Settings and enable "PIN Lock".
Self-Assessment

Are Your Betting Habits Healthy?

Answer these five simple questions to assess yourself.

Question 1.Have you ever placed more bets to try to win back money you've lost?
Question 2.Have your family or friends ever expressed concern about your betting?
Question 3.Have you ever placed bets beyond your set budget?
Question 4.Do you feel restless or irritable when you're unable to bet?
Question 5.Have you ever prioritized betting over work, family, or sleep?

Why Responsible Gambling Matters — The 399bet Approach

Betting is most enjoyable when it stays fun. At 399bet, we believe responsible gaming isn't just about following rules — it's about knowing yourself, understanding your limits, and never letting betting overshadow the other important things in your life.

Online betting is growing rapidly in Bangladesh, with millions of people enjoying platforms like 399bet every day. Most players bet responsibly — within a set budget and a set time. But for some, betting can gradually become a problem. Recognising the signs early and taking steps to prevent it is what responsible gambling is all about.

Betting should never be treated as a source of income. Think of it as entertainment — just like going to the cinema or dining out.

How to Tell When Gambling Is Becoming a Problem

Most people don't realise when their betting habits have crossed a healthy line. Watch out for these warning signs:

  • Chasing losses by placing larger bets to recover what you've lost
  • Feeling unable to take a break from betting, or feeling uneasy when you do
  • Sacrificing time with family, friends, or work for betting
  • Using money set aside for essential household expenses on betting
  • Hiding the amount lost
  • Repeatedly trying to quit betting but failing

If you recognize even one of these signs in yourself, please pause and reflect. Reach out to the 399bet support team — we're here to help, not to judge.

Five Golden Rules of Responsible Gambling

  • Set Your Budget in Advance: Decide how much you're willing to spend before you start. Once you hit that limit, stop — no matter how well the session is going.
  • Stick to your time limits: Hours of non-stop betting leads to mental fatigue. We recommend keeping each session to a maximum of 2 hours.
  • Winning isn't everything: Play for enjoyment — not profit. A win is a bonus; a loss is simply the price of entertainment.
  • Take a break when the urge gets too strong: Never chase losses out of frustration or emotion. Take a breather and come back with a clear head.
  • Don't hesitate to reach out for help: If something feels off, contact 399bet Support right away.

Once you activate self-exclusion on 399bet, you will no longer receive any promotional emails and won't be able to log in before the set period ends.

Keep Your Family Informed

An important part of responsible gambling is keeping your family in the loop. When the people close to you know you're betting, they're better placed to support you if needed. Hiding it is often where problems begin.

Many people assume keeping their betting private is perfectly normal. But if you feel the need to hide it, that's the first sign something may be wrong. Talk openly with your family — it strengthens relationships and brings peace of mind.

If there are children in your home, always use a PIN lock on your device to prevent them from accessing your account. 399bet's PIN lock feature makes this quick and easy.

399bet's Commitment

399bet is more than just a betting platform — we genuinely care about your long-term happiness and well-being. That's why we actively monitor for problematic betting patterns and reach out to you directly when needed. Our goal isn't to get you to spend as much money as possible — it's to make sure you can enjoy our platform with a smile, year after year.

FAQs

Responsible Gambling — FAQs

When you activate self-exclusion, your valid balance remains safely in your account. Once the exclusion period ends — or, in the case of a permanent exclusion, through the relevant authority — you can make a withdrawal. We make sure not a single penny of yours goes to waste.

Yes, lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this is designed to prevent impulsive overspending in the heat of the moment.

Start by reaching out to the 399bet support team — we'll help without any judgment. At the same time, let a trusted family member or friend know what's going on. For professional mental health support, contact your nearest local healthcare centre.

Yes, in certain cases a family member or guardian can contact 399bet support to request self-exclusion or account restrictions on someone's behalf. The required verification process will need to be followed.

With Reality Check enabled, a pop-up will appear after the time interval you set in your settings (30 or 60 minutes). It will show how long you've been playing and how much you've deposited or withdrawn. From there, it's entirely your call whether to keep going or take a break.
399bet's Responsible Gambling Pledge

We promise — our platform was never designed to foster addiction. We want you to stay well, enjoy life with your family, and keep betting as a fun part of your life — not the only part.

Start Responsibly

Play Safe, Stay Happy

Every tool on 399bet is here for your well-being. Join now and make your commitment to responsible gambling.

Register for Free Download the App View FAQ
বাংলা